What Do IT Support Services Really Cost? First Steps
Report on the COSTS Project
The Idea: Origin of the Project
The Road to Oz
The Trip Begins: Start of the COSTS Project
Coming Into Focus
Project Goals
Framework
PPT Slide
Author: Karen L. Leach
Email: dsmallen@hamilton.edu
View the conference paper.
Other information: With Karen Leach kleach@mail.colgate.edu